Returns/Exchanges

RETURNS & EXCHANGES

If you are not completely satisfied with your purchase, we will offer you an exchange or refund within 30 days of purchase, provided that the item is in its original, unused condition and packaging. To make a request, please contact us at: support@capsulewallets.com. We will do our best to respond to your inquiry within 48 hours with next steps.

Please include the following information in your email:

• Date of purchase
• Order number
• Product purchased (including product name, color and quantity)
• Reason for requesting a return or exchange (if the product is defective, please include a photo of the damage)*
• Full name and email address where we can best reach you

For orders within the US, prepaid return/exchange shipping is included. We are unable to provide free return/exchange shipping for international orders, including Canada, at this time.

Returns will be credited to the original form of payment. After 30 days, we cannot accept returns or exchanges for any reason other than issues in manufacturing.

* If applicable, you will may be obligated to pay for the price difference if the replacement item costs more than your original item. Conversely, if the replacement item costs less than your original item, we will issue you a refund for the difference. 

GUARANTEE

We stand behind the craftsmanship and quality of our products. If there are any manufacturing issues in our construction or materials, please contact us at support@capsulewallets.com. Please note that we are not responsible for any damage caused by improper care, neglect, or natural wear and tear of our materials/leathers over time.